Return Policy

At FUR, we value our customers and strive to ensure a smooth shopping experience. Please read our return policy carefully before placing an order.

Eligibility for Returns

A return request will be accepted under the following conditions:

  • The request is made within 7 days of receiving the order

  • The item is unused, unwashed, and in original condition

  • Original tags, labels, and packaging are intact

  • Proof of purchase (order number or receipt) is provided

Items that do not meet these conditions will not be eligible for return.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Items purchased during sale, promotion, or clearance

  • Products damaged due to misuse, improper handling, or washing

  • Orders placed incorrectly by the customer (wrong size, color, or variant)

  • Items showing signs of wear or use

Return Process

To initiate a return:

  1. Email us at ---- within 7 days of delivery

  2. Mention your order number and reason for return

  3. Our support team will review your request and provide further instructions

Please do not send products back without prior approval.

Return Shipping

  • Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect

  • Original shipping charges are non-refundable

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue. After verification, we will arrange a replacement or appropriate resolution.

Policy Updates

FUR reserves the right to update or modify this return policy at any time without prior notice. Changes will be effective immediately upon posting on the website.